Shipping policy
Shipping Policy
At Hye Jane, we strive to provide prompt and reliable shipping services to deliver your jewelry purchases efficiently. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment verification.
Many of our pieces are handmade to order. Processing times may vary slightly depending on order volume.
Customized or personalized jewelry items may require additional processing time, as specified on the product page.
Shipping Rates and Methods
We offer various shipping options during checkout, including standard and expedited shipping.
Shipping rates are calculated based on the selected shipping method, destination, and the total weight of the order.
Domestic Shipping (Within the United States)
Estimated delivery times for domestic orders range from 2 to 7 business days, depending on the chosen shipping method and destination.
International Orders
International orders may be subject to duties, taxes, or import fees charged by your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Delivery times for international orders vary by destination and shipping method. Please note that customs processing times may also affect delivery.
We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing a tracking number will be sent to the email address provided during checkout. This allows you to track your package until it reaches its destination.
Shipping Address
Please ensure the accuracy of your shipping address during checkout. Hye Jane is not responsible for orders delivered to incorrect addresses provided by the customer.
Shipping Delays
While we strive to meet estimated delivery times, unexpected delays due to weather conditions, postal service issues, or other unforeseen circumstances may occur. We appreciate your understanding in such situations.
Lost or Stolen Packages
Hye Jane is not liable for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please ensure a secure delivery location when placing your order.
Questions
If you have any questions or need further assistance regarding shipping, please contact us at:
hyejanejewelry@gmail.com
www.hyejane.com
Thank you for choosing Hye Jane. We truly appreciate your support.