Refund policy
Return Policy
At Hye Jane, we aim to provide high quality jewelry and a seamless shopping experience. Please review our return policy below.
Returns
We offer a 14 day return policy, which means you have 14 days after receiving your item to request a return for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please note that return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Non Returnable Items
The following items are not eligible for return:
Customized or personalized jewelry
Engraved items
Items marked as final sale
Worn or used items
Exchanges
The fastest way to exchange an item is to return the original item for store credit. Once your return is accepted, you may place a new order for the replacement item.
Store Credit
Once your return is received and inspected, we will notify you if your return has been approved.
If approved, store credit will be issued and can be used toward a future purchase.